MessageLeap has released Answer Intelligence, a message routing agent that ensures incoming text messages are assigned to the correct closing file. Realtors, loan officers, notaries, and abstractors often collaborate with title companies on multiple closings. Answer Intelligence responds to incoming text messages to verify which closing file the message belongs to and then assigns it to that file, all without title company interaction.
“With Answer Intelligence, we reduce the number of back-and-forth messages that don’t further the closing process” said Pete Bishop, MessageLeap Founder. “Imagine a realtor that has several active closings with you, and they prefer to communicate by text. Now, imagine they send a text that says, ‘Can we close tomorrow?’ Instead of the closing team responding, “which file?” and continuing back-and-forth, MessageLeap uses Answer Intelligence to handle that part of the conversation. This saves the closing team time, frustration on both sides, and ensures the message is assigned to the correct file.”
MessageLeap is integrated with Resware, and Answer Intelligence helps their users route text messages to the notes panel of the correct Resware file. For users of other title software, MessageLeap is also available to integrate with any email application, ensuring the correct file or order number is referenced in the subject for audit purposes.
MessageLeap is a two-way business texting solution that helps title and closing companies communicate the way their customers prefer. MessageLeap’s Business Text Messaging cuts through cluttered email inboxes and voicemails, leading the way in open and response rates across all communication channels.
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