The Future of Communication: Fast, Secure, and Seamless
In today’s fast-paced world, communication delays can seriously impact your ability to close deals on time. For escrow officers, juggling multiple communication channels—phone, email, text—while trying to finalize documents before the end of the month can be frustrating and time-consuming. The challenge is only growing as more consumers avoid traditional communication methods. A report from Business Wire revealed that only 18% of calls from unfamiliar numbers are answered due to the rise of robocalls, while important emails often get lost in overflowing inboxes, buried beneath mountains of spam. This has created a need for faster, more direct ways to communicate with clients—enter texting.
Text messaging is quickly becoming one of the most effective communication methods in the escrow industry. It’s quick, convenient, and reaches clients where they’re already most active. Many escrow officers already rely on texting to resolve urgent issues—such as last-minute documentation requests or schedule changes—yet using personal phones or third-party apps can come with significant risks. These options can lead to security concerns and create confusion when clients see unfamiliar numbers.
That’s where MessageLeap’s seamless integration with ResWare® changes the game.
How MessageLeap Simplifies Communication for ResWare® Users
With MessageLeap, escrow officers can send and receive texts directly from within the ResWare® platform, creating a smooth, secure, and efficient workflow. This integration allows users to send texts using the same email templates and action groups they’re already familiar with, without needing to switch to an external app, email platform, or personal device.
Not only does this save valuable time, but it also ensures that all communication stays within the secure ResWare® system. When a client responds to a text message, their reply goes directly back into the ResWare® file, making it easy to keep track of all communication in one central place. This eliminates the potential for missing critical information or miscommunication that can happen when using multiple platforms.
Unlike third-party apps that often send texts from unfamiliar phone numbers, MessageLeap allows texts to be sent from your business number. This means that clients will receive texts from a recognized, professional contact number, which boosts trust and clarity in communication.
Why Texting Is Essential in Today’s Digital Landscape
The benefits of texting extend beyond just convenience. Text messages are read 98% of the time, and 90% of texts are read within the first three minutes of being received, according to CTIA, a wireless trade association. These statistics highlight why texting has become the go-to communication method for fast and efficient client interactions. When time is critical, such as during the closing process, texting can ensure that urgent issues are addressed immediately, allowing you to stay on track.
In contrast, phone calls and emails often get delayed—whether it’s due to missed calls, voicemail, or spam filters. In fact, Consumer Reports found that nearly half of all cell phone calls in the U.S. are now spam calls, leading to increased call avoidance. In email, an influx of marketing and spam messages often causes important client emails to go unnoticed.
MessageLeap resolves these communication barriers, allowing you to meet your clients where they are—on their smartphones—while maintaining professional and secure communication through the ResWare® platform.
Maximize Efficiency, Minimize Hassle
The beauty of MessageLeap’s ResWare® integration is its ability to centralize communication. No more juggling between personal devices, third-party apps, or external email platforms. By sending and receiving texts directly within the ResWare® platform, escrow officers can stay focused on what matters most: closing the deal.
This integration also helps ensure compliance, as all communication remains securely stored within ResWare®, giving you easy access for audit trails and records. Keeping everything in one place also improves team collaboration, as all messages related to a specific file are captured and stored, reducing the risk of missed updates.
Moreover, using MessageLeap with ResWare® means you can continue to work within the familiar interface of ResWare®, with no need for additional training or systems. The seamless integration ensures that you can send and receive texts without disrupting your usual processes.
Get Started with MessageLeap Today
With MessageLeap’s ResWare® integration, you can take your communication to the next level—providing faster, more secure, and more efficient service to your clients. Whether you’re dealing with urgent documentation requests, scheduling changes, or just keeping clients updated, texting via ResWare® ensures nothing falls through the cracks.
Ready to streamline your communication process and take control of your workflow? Contact us today to learn more about how MessageLeap can make a difference for you and your team.
[1] Business Wire, “US Spam Calls Grew 108% in 2019 as Anti-Robocall Bill Moves to Senate for Approval,” Business Wire Article
[2] CTIA, “Text Messaging Statistics,” CTIA Report
[3] Consumer Reports, “The State of Spam Calls,” Consumer Reports Article